Refund policy

We want you to try a paid plan without risk. If it does not suit you, you can get your money back within 7 days on the conditions below.

1. Plans

You can get a refund for a plan payment if all of these are true:

• no more than 7 days have passed since the payment;
• you used less than 10% of the checks granted for that period;
• you received no personal drops in that period;
• you have not had a refund on this account before.

For example, a Pro month includes 300,000 checks. If you used fewer than 30,000 of them and got no personal drops, you can ask for a refund in the first 7 days.

The same rule applies to renewals and to yearly plans: the 7 days and the 10% count from the payment you want back.

2. Check packs

A check pack can be refunded within 7 days of purchase if you have not used any of its checks.

3. One refund per account

You can get a refund once per account. The limit also applies to the email address you pay with at Paddle and to a new account created with the email of a deleted one within 180 days.

4. How to ask

Card payments. Write to [support email] from the email of your account, or contact Paddle through the link in your receipt. Paddle is the Merchant of Record for card payments and sends the money back to the card you paid with. It usually arrives within 10 business days, depending on your bank.

Crypto payments. Write to [support email] from the email of your account and include the payment ID and a USDT address for the refund. We send the refund in USDT at the exchange rate of the day of the refund, minus the network fee. We cannot return the coin you paid with or cover exchange rate changes.

5. What happens after a refund

• Your subscription is canceled at once and your account moves to the Free plan.
• The checks granted for the refunded period, or the refunded pack, are removed from your balance.
• Scans and watchlist names over the Free limit pause; nothing is deleted.

6. Crypto overpayments and partial payments

If you sent more than the invoice amount, the plan is activated and we return the extra amount on request.

If you sent less than the invoice amount, the plan is not activated. Write to us: we return the amount you sent, or turn it into checks of the same value at pack prices.

7. What is not refunded

• payments older than 7 days;
• periods in which you used 10% of the checks or more, or received a personal drop;
• packs with any used checks;
• downtime of the Service: we compensate it with extra checks, as the Terms of service explain;
• accounts blocked for breaking the Acceptable use policy.

8. Chargebacks

Please write to us before you open a dispute with your bank. A chargeback blocks the account, sets its balance to zero and cancels the subscription.

9. Your legal rights

This policy does not limit any rights you have under the consumer laws of your country.

The English version of this policy is the binding one. Versions in other languages are translations for your convenience.